Terms of service

OVERVIEW
Welcome to alva.! The terms "we", "us" and "our" refer to alva.. alva. operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). alva. is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT 

By agreeing to these Terms of Service, you confirm that you are at least 18 years old. When using our Services or placing an order, you may be required to provide information including your email address, billing, payment and delivery details. You agree that all information you provide is accurate, current and complete. You are responsible for keeping your account details secure and for any activity carried out through your account. You may not transfer or assign your account to another person.

SECTION 2 - OUR PRODUCTS 

We make every reasonable effort to ensure that product descriptions, images, colours and other information displayed on our website are accurate. However, colours and appearance may vary slightly depending on your device, screen settings and lighting. Product descriptions, specifications and availability may be updated from time to time. We reserve the right to discontinue products or limit the quantities available for purchase. Nothing in this section affects your statutory rights, including your rights where goods are faulty, not as described or otherwise not of satisfactory quality.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase from us. Your order is only accepted once we confirm acceptance and payment has been successfully processed. We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, pricing or product information is incorrect, or we suspect fraudulent or unauthorised activity. If this happens, we will contact you using the details provided with your order and refund any payment already taken where applicable. Please review your order carefully before submitting it. If you need to cancel or amend an order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched. Returns, exchanges and cancellations are subject to our Refund Policy and your statutory rights. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. 

SECTION 4 - PRICES AND BILLING

All prices shown on our website are in GBP. Delivery charges, where applicable, will be shown separately before you complete your order. We currently sell within the United Kingdom only. If international shipping is introduced in the future, any applicable customs duties, import taxes or other charges will be communicated where relevant. Prices, discounts and promotions may change from time to time. The price you pay will be the price shown at the time your order is placed, subject to any obvious pricing error. From time to time, we may offer promotions subject to separate terms and conditions. If those terms conflict with these Terms of Service, the promotion-specific terms will apply. You agree to provide accurate and complete billing, payment and account information when placing an order and to update your information where necessary. By submitting payment details, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

SECTION 5 - SHIPPING AND DELIVERY

Delivery options, charges and estimated delivery times are set out in our Shipping Policy and will be shown at checkout before you place your order. We aim to deliver orders within the estimated delivery timeframe provided. Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including delays experienced by the delivery carrier. We remain responsible for the goods until they are delivered to you, or to another person identified by you to receive them. If your order is delayed, lost or damaged in transit, please contact us and we will assist you in accordance with your statutory rights.

SECTION 6 - INTELLECTUAL PROPERTY

All content on our website, including our trademarks, logos, product names, designs, text, images, graphics, video and audio, is owned by or licensed to ALVA CLO LTD and is protected by applicable intellectual property laws. You may use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, publish or commercially use any content without our prior written consent. The alva. name, logos, designs and other brand identifiers may not be used without our permission. Third-party trademarks remain the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

From time to time, we may provide access to tools or services operated by third parties. We do not control these third-party tools and their use may be subject to separate terms and conditions. Any use of third-party tools is at your own discretion and risk. We are not responsible for the operation, availability or content of those tools, except where required by law. We may also introduce new features or services in the future, which will form part of the Services and be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites, content or services operated by third parties. We do not control or endorse these third-party sites and are not responsible for their content, availability or practices. If you access a third-party website or purchase products or services from a third party, you do so subject to that third party’s own terms and policies. Any questions or concerns relating to third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY 

Our online store is hosted and supported by Shopify, which provides the ecommerce platform used to deliver our Services. Any purchase you make through our store is made directly with ALVA CLO LTD, trading as alva., and not with Shopify. Shopify is not responsible for the products we sell, the fulfilment of your order or any contract between you and us.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies. Because our store is hosted by Shopify, Shopify also processes certain personal information on our behalf to provide and operate the Services. Some information may also be shared with other service providers where necessary to process payments, fulfil orders or operate our website.

SECTION 11 - FEEDBACK

If you submit reviews, ideas, suggestions or other feedback to us, you grant ALVA CLO LTD permission to use, reproduce, publish and display that feedback for purposes including operating, improving and promoting our Services. You confirm that any feedback you submit is your own, is accurate to the best of your knowledge and does not infringe the rights of any third party. We may remove or refuse to publish feedback that we reasonably consider unlawful, offensive, misleading or otherwise inappropriate. We are not required to keep feedback confidential, pay for it or respond to it unless otherwise agreed.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, estimated delivery times or availability. We reserve the right to correct or update this information at any time. If an error affects an order you have already placed, we will contact you as soon as reasonably possible and, where necessary, give you the option to confirm the order on the corrected terms or receive a refund.

SECTION 13 - PROHIBITED USES 

You may use the Services only for lawful purposes. You must not use the Services to:

• break any applicable law or regulation;
• infringe our intellectual property rights or the rights of any third party;
• harass, abuse, threaten, defame or otherwise harm another person;
• submit false, misleading, unlawful or malicious content;
• transmit spam, viruses, malware or other harmful code;
• impersonate another person or misrepresent your identity;
• collect personal information about others without permission;
• copy, scrape, reproduce, resell or exploit any part of the Services without our consent; or
• interfere with, bypass or attempt to circumvent the security or normal operation of the Services.

We may suspend or restrict access to the Services where we reasonably believe these Terms have been breached.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services where we reasonably believe you have breached these Terms, misused the Services or engaged in unlawful or fraudulent activity. Termination will not affect any rights or obligations that arose before termination, including any amounts properly due. Any provisions which are intended to continue after termination, including those relating to intellectual property, liability, governing law and privacy, will remain in effect.

SECTION 15 - DISCLAIMER OF WARRANTIES

We aim to keep the information on our website accurate and up to date, but we cannot guarantee that all content will always be complete, current or free from errors. We do not guarantee that access to the Services will always be uninterrupted, secure or error-free. Nothing in these Terms excludes or limits any rights or remedies you have under applicable consumer law, including your rights in relation to goods that are faulty, not as described or not of satisfactory quality.

SECTION 16 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. To the extent permitted by law, we will not be liable for losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from your use of the Services or purchase of products for commercial purposes.

SECTION 17 - SEVERABILITY 

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed to the extent necessary, while the remaining provisions will continue in full force and effect.

SECTION 18 - WAIVER; ENTIRE AGREEMENT

If we do not immediately enforce any right or provision under these Terms, this does not mean that we waive that right or provision. These Terms, together with any policies referred to within them, form the entire agreement between you and us in relation to your use of the Services and any purchases made through our website.

SECTION 19 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent. We may transfer our rights and obligations under these Terms where reasonably necessary, provided that doing so does not reduce your rights under these Terms or applicable law.

SECTION 20 - GOVERNING LAW

These Terms and any contract between you and us are governed by the laws of England and Wales. Any disputes will be dealt with by the courts that have jurisdiction under applicable law.

SECTION 21 - HEADINGS 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 22 - CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time by publishing a revised version on our website. Where required by law, we will provide notice of any material changes. Updated Terms will take effect from the date stated in the revised version. Your continued use of the Services after any changes take effect will be subject to the updated Terms.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms should be sent to hello@alvaclo.com.

ALVA CLO LTD
Email: hello@alvaclo.com
Company registration number: 16690135
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ

Please do not send correspondence or returns to the registered office address. Any items sent to this address will not be processed.